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Meet Rebecca, TMDP Participant

Meet Rebecca Harrington, Trainee Management Development Programme Participant

We catch up with Rebecca Harrington, Front Office Supervisor at Cork International Hotel. Having worked with Trigon Hotels for the past year, Rebecca tells us about her journey in hospitality, her favourite parts of Cork and how things are going on the Trainee Management Development Programme.


Tell us a bit about you…
My name is Rebecca Harrington, I am twenty-one years old, and I am employed at The Cork International Hotel as Front Office Supervisor. I am from Blarney in Cork. I recently finished my undergraduate degree in UCC in English and Sociology back in May and have passed all my exams with flying colours so I will be graduating later in the year. I have always had a flare for hospitality so in hindsight I should have picked a course relevant to hospitality as I despised school and college. I have an eleven-year-old dog, her name is Bubbles, and she is super cute and friendly. She loves treats and playing fetch. I am an only child and every Christmas I used to ask Santa Claus for a sibling, and every year I received a goldfish instead, I wasn’t too happy! My hobbies are listening to music, spending time with my family, watching Netflix, drinking coffee, and of course eating chocolate

Who is your role model?
My role model would be my Front Office Manager (recently appointed Deputy General Manager) Edel Kavanagh because she is the equivalent to superwoman when it comes to the front desk. I can go to her with any problem be it personal or work-related and she will sit down and have a talk with me and conclude with various solutions. I also feel I can ask Edel for help/advice with anything. Edel always takes my new ideas on board and gives feedback. Edel has also done the Training Management Development Programme and said it has helped her come on leaps and bounds so I am hoping I can follow Edel’s footsteps and eventually progress up to her level one day. Everyone on the Front Desk works as a whole team purely due to the fact we have an amazing F.O.M. who is the glue to the team and holds everyone together. Edel also helps in all departments if needs be which I find extremely admirable as it demonstrates her diversity and her ability to multi- task. You can always count on Edel which is why she is my role model. I hope to be half as good as she is one day.

What do you love most about living and working in Cork?

couple paying a visit to the colourful shops of Kinsale Co Cork

I love living in Cork as there is always something to do or somewhere to go and see. I love going to the beach, so Inchydoney and Kinsale beaches are two of my favourite places in the whole wide world along with Mullinhassig Waterfall which is a hidden gem- especially on a sunny day with an ice cream in hand. I feel that as Corkonians, we are extremely friendly and hospitable people especially in Hospitality which is why I love working and living in Cork. I love the hotel industry but even guests mention that hotel staff in Cork are different to any other county as we can’t do enough for our guests and we are willing to go to the moon and back for people.

What has your hospitality journey looked like?
I started off in hospitality the week I turned sixteen, I got my first job as an accommodation assistant in Jurys Inn, I stayed there for circa four months and then moved on to Food and Beverage in The Mill Café and Restaurant in Blarney Woollen Mills, I worked as a waitress there until I got offered a position in The Commons Inn as a waitress, barmaid, and receptionist. This is where I found my love and flair for the Front Office. I loved working in The Commons, I was employed in The Commons for three years and eventually left due to Covid restrictions. I then worked in the Oriel House Hotel for four months as a receptionist until I was offered a job with Trigon Hotels in The Cork International Hotel as a receptionist back in August 2021. I have recently been promoted to Front Office Supervisor back in May when I finished my final year exams and have been loving every minute of it.

What are you most enjoying about your current role?

I enjoy all aspects of my role, but I think my favourite would be attending to all guests needs, whether it be organising a day trip to Fota for a family to helping elderly guests fill out their applications for different pensions, we have done and continue to do it all here at the front desk. I have to say the job is morally rewarding as I feel good after a day of helping people. My motto is ‘treat guests how you would like to be treated if you were staying here’. I love how diverse the role is from doing guest feedback reports to check ins to reservation calls to the cinema bookings. I also enjoy the team we have; I feel like we all have a strong bond and really do work as a team and try to build each other up. We play to each other’s strengths and weakness and train each other in new things almost every day which is super beneficial to everyone.

What inspired you to apply for the Trainee Management Development Programme?
Edel inspired me to apply for the TMDP as she told me about her experience and how beneficial it was to her and her career/journey. I see what Edel has done and can do in such a short amount of time and this motivates me to think what I can do.

Which part of the Trainee Management Development Programme are you most looking forward to?
I am most looking forward to meeting the different mentors and getting an opportunity to discuss the paths that the Executive Management Team have chosen to get where they are today. I feel like this will be extremely beneficial and insightful. I am also looking forward to the cross trainings in different departments, I am excited to get started and see things from other departments point of view.

How do you envision that the TMDP will help you on your career path?
I envision the TMDP will be extremely beneficial and help me on my career path as I am extremely eager to learn and to progress within the Trigon Group as part of my team. I can’t see myself working in another industry other than hospitality and I am super excited to see what the future brings.

Want to work somewhere you can grow? Trigon Hotel’s have a number of open positions available. Start your journey with us today!

See open roles here

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