TRIGON HOTELS TOP THE BILL ON ‘OPERATIONAL EXCELLENCE’
Cork group’s team delighted to see ‘massive efforts’ rewarded
Trigon Hotels has claimed victory at Ireland’s inaugural Operational Excellence Awards. The group, which includes the Metropole Hotel, the Cork International Hotel and the Cork Airport Hotel won the Hotel and Leisure category and were finalists in the overall Operational Excellence Award division.
The awards developers, Business River say the programme aims to recognise and reward those committed to ‘operational excellence and business transformation’. In their submission to the judges, the Trigon hotels team highlighted how both of these topics were priorities for them over the past 18 months.
Since establishing a company-wide COVID-19 committee at the start of 2020, Trigon Hotels has led the way in adopting necessary health provisions and transforming their business to cope with the great upheaval its industry is still enduring.
The three hotels also devised new and innovative ways of being part of their respective communities, like afternoon tea deliveries, a takeaway cafe service, online cocktail demonstrations and a wide range of other digital offerings via the ‘Hotel at Home Hub’.
Trigon Hotels has also been busy on the Health and Safety and Sustainability front. 2020 saw the group recruit a Health and Safety coordinator and each of the three hotels now also has a trained Mental Health First Aider. The group’s Greening & Sustainability working group has been in place for 12 months.
Aaron Mansworth, Managing Director from Trigon Hotels says: “We are truly delighted to get this good news from the Operational Excellence Awards. Each one of our team has worked so hard and been through so much over the past 18 months and they absolutely deserve this recognition. I’d like to thank the award judges for the opportunity to showcase our hard work and of course our fantastic and loyal customers who have been so supportive at a very difficult time.”
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